Contact

Get in touch

Questions about our services, our handling of Amazon Selling Partner data, or a partnership — here is how to reach us.

Business details

These details must exactly match the entity registered with Amazon.

Registered legal name: TODO · 待填 — registered legal entity name
Business registration number: TODO · 待填 — company / business registration number
Registered address: TODO · 待填 — full street address, city, region, postal code, country
General enquiries: TODO · 待填 — business email address
Telephone: TODO · 待填 — phone number with country code
Business hours: TODO · 待填 — business hours and time zone
Website: cloudrayai.com

TODO · 待填

Confirm every field above is filled and character-for-character identical to the Amazon developer registration form.

Amazon review requirementPhase 1 — complete business contact information, readily available.

NoteA mismatch between the site and the registration form is a common cause of rejection.

Fill in before submitting for review — see docs/registration-checklist.md

Who to contact

Sales & partnerships

Pricing, scope, and onboarding for Amazon sellers.

TODO · 待填 — sales email address

Customer support

Help with an existing account, an authorization, or a data request.

TODO · 待填 — support email address

TODO · 待填 — target response time

Security & privacy

Report a suspected vulnerability or data incident, or exercise a data protection right.

TODO · 待填 — security / privacy contact email

TODO · 待填

A monitored security contact is required — it must be a real inbox someone watches, not an alias that bounces.

Amazon review requirementAmazon Data Protection Policy — a reachable security contact for incident reporting.

Fill in before submitting for review — see docs/registration-checklist.md

Data requests from sellers

If you have authorized our application on your Amazon selling account, you can ask us to export or delete the data we hold for you, and you can revoke our access at any time from Seller Central.

Revoking access

Authorization is managed from your Seller Central account and can be withdrawn without contacting us.

TODO · 待填

The exact Seller Central navigation path for revoking an application, verified against the current interface.

Fill in before submitting for review — see docs/registration-checklist.md

Export or deletion requests

TODO · 待填

How to submit an export or deletion request, how identity is verified, and the turnaround time.

Amazon review requirementAmazon Data Protection Policy — deletion on request must be supported.

NoteMust match the retention and deletion section of the Privacy Policy.

Fill in before submitting for review — see docs/registration-checklist.md

See our Privacy Policy for the full detail on how data is handled.